T-Mobile comes as the third wireless carrier here in the U.S., one of the best in the world, and for many years, customers have trusted its services as the perfect fit for their needs. All that could be in danger as the company will have to pay $48million in fines for not telling customers that unlimited data plans were actually limited, and when your data gets really low, the plan gets really slow.
According to the FCC, it was a fact that T-Mobile has a policy that allowed it reduce the speed of customers who were heavy data users. According to the agency, the company really didn’t let customers know what the data threshold was, and when users passed this threshold, the lower speed is triggered.
So basically, the company didn’t help its customers realize that even though the data plan is unlimited, users who have crossed a specific threshold would not be having as much browsing speed as users who haven’t. Rather, the company took pleasure in singing that the plan is unlimited.