HP Recalls 50,000 Batteries Over The Risk Of Fire, Offers Free Replacement

Worldwide PC and printer organization HP has quite recently reported a recall and substitution program for 50,000 lithium-ion batteries for note pad PCs and portable workstations. This is done because of the threat of flame and overheating issues.

This incorporates influenced gadgets which were shipped amid December 2015 to December 2017.

As indicated by HP’s blog entry: “The quality and safety of all HP products is our top priority. We recently learned that batteries provided by one of our suppliers for certain notebook computers and mobile workstations present a potential safety concern.

“We are taking immediate action to address this issue including a voluntary recall and replacement of the batteries. This action pertains to 0.1 percent of the HP systems sold globally over the past two years,” it included.

However, a large portion of these batteries are non-removable and can’t be replaceable by a user of the device. In such cases, HP is demonstrating battery substitution services by an approved certified expert at zero cost. Furthermore, the organization is likewise offering a BIOS refresh which will put the battery in “Battery Safe Mode” so the gadget can utilize the battery securely by interfacing with a HP control connector.

Note that the Battery Safe Mode is come to specifically those items that are influenced by this recall. According to Gizbot, if the approval procedure perceives a battery as qualified for substitution, the BIOS refresh will be connected and the framework will reboot. In the middle of the reboot procedure, an alternative will come up to empower the Battery Safe Mode.

Once the Battery Safety Mode is installed, it immediately releases the battery and stops future charging until Battery Safety Mode gets disabled. HP suggests tolerating the Battery Safety Mode so the machine can be securely used by connecting it with a HP control connector.

As indicated by the US Consumer Product Safety Commission, influenced models incorporate the following rundown:

  • HP “ProBook” (64x G2 and G3 series, 65x G2 and G3 series)
  • HPx360 310 G2
  • HP “Envy” m6, HP “Pavillion” x360, HP 11
  • HP “ZBook” (17 G3, 17 G4, and “Studio” G3) portable workstations.

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